Privacy Policy
Your account data is handled under separate privacy rules that sit alongside these terms. Both documents work together to protect your personal information and gaming history.
LEGAL REFERENCE
Terms & Conditions That Protect Your Account
When you open your account with 4v4.com, you're agreeing to a simple set of rules designed to keep your gameplay fair, your payments secure, and your account active...
Account & Payment RulesGameplay Conduct StandardsDispute & Resolution Paths
Legal Framework & Your Rights
4v4.com operates these terms under the laws of the jurisdictions where we're licensed to serve you. Your account is subject to local regulations in supported regions, and we comply with anti-money laundering and account-verification requirements before any withdrawal clears. By opening an account, you confirm you're of legal age to gamble where you're located, and you accept our terms as the binding
agreement between you and our platform. We retain the right to update these terms with notice, and your continued use of the account means you accept the changes. Dispute resolution follows a structured path: customer support first, then escalation to our dedicated complaints team, and finally arbitration if needed.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP & ESCALATION
Contact Paths for Account or Policy Questions
Team online
Live Chat
Open the chat window inside your account dashboard. Our team responds within minutes during active hours and can clarify any term, address account holds, or walk you through a withdrawal dispute.
Email Support
Send detailed account questions or formal complaints to our support mailbox. We log every message and escalate policy disputes to our compliance team within 24 hours.
Account Settings
Access your terms digest, view payment history, and review dispute records directly in settings. Download your complete account data for reference at any time.
CREDIBILITY SIGNALS
Why You Can Trust These Terms
Transparent Policy Language
We avoid legal jargon wherever possible. Every section of our terms is written so you understand exactly what you're agreeing to when you fund your account.
Independent Dispute Review
Complaints about terms violations go to a neutral review panel separate from our operations team. We publish dispute outcomes to demonstrate fairness.
No Hidden Clauses
All material terms—withdrawal timelines, bet limits, account closure policies—appear in the main sections. Nothing is buried in footnotes or appendices.
Regular Audits
We conduct quarterly reviews of our terms against current regulations in Pakistan and supported regions to keep our policies current and compliant.
Clear Payment Rules
Deposit holds, withdrawal verification steps, and payment-method limits are spelled out upfront so there are no surprises when you move money through JazzCash or Easypaisa.
Account Security Commitment
Our terms include concrete security practices: encrypted login, two-factor authentication options, and fraud-monitoring procedures that protect your account and funds.
CONSISTENCY ACROSS POLICIES
How Our Terms Align with Other Policies
Bonus Terms
Any promotional offers you see in the lobby are governed by separate bonus terms that reference and complement these core account rules, never override them.
Payment Policy
Deposit and withdrawal mechanics described here are reinforced in our payment policy, which adds specifics about clearing times for JazzCash, Easypaisa, SadaPay and Raast transactions.
Responsible Conduct Standards
Account conduct expectations outlined in terms are supported by our responsible-conduct framework, which offers tools and information if you want to pause or modify your gameplay.
Complaints & Dispute Process
The dispute path defined here connects to a standalone complaints procedure that details escalation timelines and independent review rights if you disagree with an account decision.
Game Rules
Individual game terms (RTP, payout mechanics, live-table limits) are separate from account terms but subject to the same dispute and review mechanisms outlined here.
Anti-Fraud Practices
Account verification and anti-money-laundering steps mentioned in terms are detailed in our AML policy, which operates in parallel to protect both you and the platform.
Key Account Provisions at a Glance
Account Verification
Before your first withdrawal, we verify your identity and payment method. This protects both your account and our platform against fraud and ensures compliance with local regulations.
Deposit Holds
Deposits clear into your account balance within minutes for most JazzCash and Easypaisa transactions, though occasional holds occur during high-traffic periods or for large amounts.
Withdrawal Limits
You can withdraw your winnings and balance once per day up to your account tier limit. Maximum single withdrawal is stated in your account settings and depends on your verification level.
Account Closure
You can close your account anytime through settings. Any balance is refunded to your original payment method within five business days. Closed accounts cannot be reopened.
Bet & Session Limits
You set your own bet limits per game session, and we enforce daily session timeouts if you request them. These controls help you manage your gameplay frequency and stakes.
Dispute Timeline
If you report an account issue—a missing payout, a dispute about gameplay—we investigate within 48 hours and respond with a resolution or next steps in writing.
Frequent Questions About Our Terms
Our system detects duplicate registrations using email, phone, and device data. Multiple accounts are closed immediately, and balances on duplicate accounts are forfeited. If you genuinely need a fresh account, contact support to discuss your situation first.
You can update your phone, email, and password anytime in settings. However, your legal name and date of birth are locked after account creation for security and regulatory compliance reasons. Contact support if you need to correct these during your first 24 hours.
We don't charge deposit or withdrawal fees. However, your payment provider—JazzCash, Easypaisa, SadaPay or Raast—may apply their own fees depending on your transaction size and account type. These fees are shown to you before you confirm each transaction.
Once approved, your withdrawal goes to your payment method within one to three business days. JazzCash and Easypaisa transfers typically arrive within 24 hours during business hours. We'll notify you via email and SMS when your withdrawal is processed.
Accounts are closed for fraud, money-laundering activity, use of automated tools, bonus abuse, or multiple simultaneous accounts. Gameplay conduct that violates live-table rules may result in temporary suspension. You'll receive notice and a chance to respond before permanent closure.
Yes. If you see an unexpected payout or believe a spin or hand was mishandled, file a report through support within seven days. We review game logs and player history, then provide a written response within 48 hours.
Our core terms are the same everywhere we operate. However, some features—like specific payment methods or withdrawal limits—may vary by region based on local regulations. Your account settings show what applies to you.